COVID-19

Please rearrange your appointment if you or anyone you live with is self-isolating or is displaying symptoms known to be consistent with Covid-19.

 

The safety and well-being of Palm Beauty & Aesthetics clients are of top priority which is why Palm Beauty & Aesthetics maintains the highest standards of cleanliness and hygiene in the clinic, as well as being Barbicide Certified. Until notified otherwise, all clients are required to wear a mask to appointments and sanitise upon arrival. 

Booking at Palm Beauty & Aesthetics

By booking an appointment via the website or directly through Palm Beauty & Aesthetics, you are accepting the clinic policies as outlined below and those in your consultation form.

Booking/Cancellations

When booking an appointment with Palm Beauty & Aesthetics you agree to to our 48-hour cancellation policy. If you cancel within 48 hours of your appointment, Palm Beauty & Aesthetics have the right to charge 50% of the treatment cost and 100% for not showing up. Your cancellation MUST be made in writing to info@palmbeautyandaesthetics.com 

If Palm Beauty & Aesthetics are not available to carry out your treatment(s) through circumstances beyond their control, Palm Beauty & Aesthetics reserve the right to transfer the booking to an alternative date or cancel the booking.

Payments

Cards and cash are accepted. We ask that you pay contactless where possible. 

Gift Cards

Gift cards and are valid for 12 months and cannot be redeemed or replaced after their expiry date. Palm Beauty & Aesthetics is not responsible for replacing lost/stolen vouchers. All Gift Cards and  E-Gift Cards are non-refundable and cannot be exchanged for cash. They are not valid with any other offer at Palm Beauty & Aesthetics and MUST be used by one person in one visit.

Discounts/Promotions

Discount/Promotions can only be used on singular, full priced treatments. They are not valid with any other offer or treatment course.

Refunds

Palm Beauty & Aesthetics do not offer refunds for any completed services. However ,if you are in any way dissatisfied with any aspect of your treatment or experience, please contact info@palmbeautyandaesthetics as soon as possible.

Patch Testing

A patch test may be required 48 hours days prior to your treatment to ensure you don't suffer a reaction.

Security

Palm is a private Beauty & Aesthetics Clinic. Working CCTV security cameras are set up on the premises, should the authorities require footage, Palm Beauty & Aesthetics have no obligation to provide that of which is requested.